Refund policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, complete with proof of purchase.

Please download and fill in the Returns Form (Click Here).
This needs to be added in your returns box.

Please clearly mark your order number on the outside of the returns box.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@trade-coatings.co.uk

MISSING ITEMS

If you believe that your order has gone missing, please download and fill in the Declaration of Non Receipt Form (Click Here). Please then contact us so that we can look into it for you.

SALE ITEMS

Sales or discounted items will be refunded at price paid.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@trade-coatings.co.uk and send your item to:

Tetramass Ltd Unit 1,2 & 5
Poldermere Red House Lane
Hannington
Northampton
NN6 9SZ

SHIPPING

To return your product, you should mail your product to:

Trade Coatings c/o Tetramass Ltd Unit 1,2 & 5
Poldermere Red House Lane
Hannington
Northampton
NN6 9SZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.